Collections Specialist

Collections Specialist

We are seeking a strong and detail-oriented Collections Specialist to join a fast-paced team environment in Pasadena, TX. This is a high-volume B2B collections role supporting a large customer base and offering the opportunity to make an immediate impact.

• Stable and growing company with long-term opportunity
• Supportive leadership team that values employee contributions
• Fast-paced environment where your work makes a direct impact
• Opportunity to bring fresh ideas and improve processes
• Collaborative culture with a team-first mentality

• Manage high-volume B2B collections through phone calls and email outreach
• Follow up on past due accounts and aging balances across approximately 8,000 customer accounts
• Handle a high volume of daily inbound/outbound calls, emails, and customer inquiries
• Document collection activity and maintain detailed notes on customer accounts
• Investigate account discrepancies and work toward timely resolution
• Upload invoices into customer portals as needed
• Release order holds and credit holds based on account status
• Process credit card payments when needed
• Maintain accuracy while working in a fast-paced, high-volume environment
• Identify opportunities for process improvements and share new ideas with the team

• 3+ years of collections experience
• Strong customer communication skills via phone and email
• Ability to investigate and resolve account issues
• Comfortable in a fast-paced, high-volume environment
• Highly detail-oriented and organized
• Advanced Excel skills including Pivot Tables and VLOOKUPs

If you have strong collections experience and are ready for your next opportunity, we’d love to hear from you!