Bilingual It Help Desk Customer Service Representative
TechDigital
Tampa, Florida, US
About the Role
Specialty Service Desk Support
As a member of the Specialty Service Desk, you will be responsible for delivering world class IT support to Client employees and partners in the Field and Scientific divisions. This position is responsible for handling all aspects of inbound customer requests/incidents across multiple channels (chat, phone, email, web). This includes logging, triaging, resolving or escalating issues.
Responsibilities
- Handle inbound IT support requests and incidents
Qualifications
- IT help desk experience
- bilingual in English/Spanish or similar
- customer service skills
Required Skills
IT support
troubleshooting
multi-channel communication
documentation
ticketing
Keywords
IT help desk
customer service
bilingual
field support
incident management
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
6 days ago
Location
Tampa, Florida, US
Job Type
Full-time
Work Mode
Onsite
Experience
Up to 2 years
Category
Software technology, It support, Help desk
About the Company
T
TechDigital
Similar Jobs
T
Tech Svcs - Bilingual It Help Desk Customer Service Representative
TechDigital
Tampa, Florida
G
Remote Help Desk Supervisor - Training & Support Lead
GovCIO
Salt Lake City, Utah
O
Bilingual It Help Desk Customer Service Representative
Omni Inclusive
Tampa, Florida
It Field Technician
AA2IT
Tampa, Florida
C
Help Desk Technician Tier 3
CACI International
Tampa, Florida
C
It Support Specialist (on-site)
CFS
Enfield, Connecticut