Tech Svcs - Bilingual It Help Desk Customer Service Representative
TechDigital
Tampa, Florida, US
About the Role
Specialty Service Desk Support
As a member of the Specialty Service Desk, you will be responsible for delivering world class IT support to Client employees and partners in the Field and Scientific divisions. This position is responsible for handling all aspects of inbound customer requests/incidents across multiple channels (chat, phone, email, web). This includes logging, triaging, resolving or escalating issues.
Responsibilities
- Handle inbound IT support requests
- Triage incidents
- Escalate issues to appropriate teams
Qualifications
- Two languages preferred? (bilingual)
- Experience in IT help desk
- Strong communication skills
Required Skills
IT help desk
customer service
troubleshooting
multichannel support
ticketing systems
Keywords
bilingual
it help desk
customer service
technical support
IT support
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
6 days ago
Location
Tampa, Florida, US
Job Type
Full-time
Work Mode
Remote
Experience
1-3 years
Category
Software technology, It support, Help desk
About the Company
T
TechDigital
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