Warehouse Customer Service Representative
GEODIS
Carson, California, US
About the Role
GEODIS - 2116 East 220th Street - Responsibilities: Interacts with customers by phone, email, or in person and receives orders or changes in service; Processes and inputs all customer orders and receipts; Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary; Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information; Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
Responsibilities
- Interacts with customers by phone, email, or in person and receives orders or changes in service
- Coordinates special shipping requests with transportation departments
- Traces orders and notifies customers of activity concerning their merchandise
Qualifications
- prior experience in customer service
- ability to handle inquiries and complaints
- familiarity with order processing and shipping
Required Skills
customer service
order processing
shipping coordination
communication
Keywords
warehouse
customer service
logistics
shipping
orders
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