Dispatcher/router
Waste Management,
Garland, Texas, US
About the Role
Waste Management, Inc. - 2821 Industrial Lane - Responsibilities: Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops; Monitor, process, and escalate SFDC cases to supervisor; Assist walk-in customers; Reviews drivers paperwork and files paperwork; Review and updates routes, new customers based on daily communication, reroutes existing customers as required
Responsibilities
- Assist with customer requests and routing changes
- Monitor and escalate SFDC cases
- Review and update routes and driver paperwork
Qualifications
- Experience with SFDC or customer service systems
- Strong routing/logistics coordination
- Ability to review driver documentation
Required Skills
customer service
routing
scheduling
logistics
data entry
Keywords
dispatch
routing
logistics
customer service
scheduling
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