Teller Lead
PNC
Toms River, New Jersey, US
About the Role
PNC - - Responsibilities: Coaches, mentors and leads tellers by example to deliver a unique customer experience; Educates customers on alternatives available for their financial interactions; Identifies banking opportunities during the customer interaction and refers as appropriate; Assists the Branch Manager in performance management and new hire selection processes; Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
Responsibilities
- Lead and coach tellers to deliver customer experience
- Assist Branch Manager in performance management and hiring
- Ensure teller operations and maintenance transactions are efficient and accurate
Qualifications
- Experience in supervising teller staff
- Knowledge of banking products and customer service
- Strong leadership and coaching skills
Required Skills
customer service
leadership
coaching
banking operations
performance management
Keywords
teller lead
banking
customer service
leadership
coaching
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