Technology Analyst (telephony and Communications)

Technology Analyst – Data Center Operations The Information Technology office is accepting applications for a Technology Analyst to join their Data Center Operations unit. Under general direction and supervision, this position is responsible for providing statewide telecommunication system design, configuration, administration, support and troubleshooting in support of the organization’s VoIP phone system, next generation telephony solutions, and the underlying network infrastructure that supports these systems. This position is also responsible for serving as the day-to-day project manager and technical advisor to the JC, Supreme Court and Appellate Courts with collaboration needs including the technical support and troubleshooting of live broadcasts of various committee meetings, Judicial Council meetings, and court oral arguments. This position interfaces with Judicial Council staff, Appellate and Supreme court system administrators, vendors, communications participants (including judicial officers), and serves as an escalation point for issues not able to be resolved by Service Desk staff. Hybrid Work and Location The Judicial Council offers hybrid work arrangements for many positions. The successful candidate will be expected to work in person at the Judicial Council’s San Francisco or Sacramento office at least two days per week, based on their office leader’s direction, and reside in the areas surrounding these locations. To be eligible for Judicial Council employment and participation in the Judicial Council’s Hybrid Work Program, a prospective or current employee’s primary residence/remote work location must be in the State of California and within a 150-mile driving radius of their assigned reporting location. Benefits Health/Dental/Vision benefits program 14 paid holidays per calendar year Choice of Annual Leave or Sick/Vacation Leave 1 personal holiday per year Up to $130 per month reimbursement for qualifying commuting costs CalPERS Retirement Plan 401(k) and 457 deferred compensation plans Employee Assistance Program Basic Life and AD&D Insurance FlexElect Program Pretax Parking Long Term Disability Program (employee paid/optional) Group Legal Plan (employee paid/optional) Public Service Loan Forgiveness (PSLF) eligibility Equal Employment Opportunity The Judicial Council of California Is an Equal Opportunity Employer. Qualifications Bachelor’s degree, preferably in computer science, information systems, or a related field, and three (3) years of experience maintaining infrastructure, including knowledge of servers, hardware, operating systems, enterprise mail and directory services, and/or network operating systems, network hardware, telecommunications, and security. An additional four (4) years of professional experience as noted above may substitute for the bachelor’s degree. Or, additional directly related experience and/or education may be substituted on a year-for-year basis. Three (3) years as a Computer Support Specialist in the assigned field, or two (2) years as an Associate Analyst in the assigned field, with the Judicial Council of California, or three (3) years of experience performing the duties of a class comparable in the level of responsibility to that of a Computer Support Specialist, or two (2) years as an Associate Analyst in the assigned field, in a California superior court or California state-level government entity. #J-18808-Ljbffr