Technical Support Team Lead
About the Role
A company is looking for a Technical Support Team Lead to ensure high-quality customer service and manage daily support operations. Key Responsibilities: Mentor, coach, and train support specialists to improve performance and growth Act as the primary escalation point for complex, high-priority customer technical issues Monitor key support metrics to identify bottlenecks and improve processes Qualifications: 2+ years of experience in a technical leadership or senior role Experience in the non-admitted wholesale insurance space with familiarity in supporting software solutions Hands-on experience with configurable vendor policy administration systems; experience with C1 or Insurity products preferred Bachelor's degree in Information Technology, Computer Science, or a related discipline (preferred); equivalent professional experience will also be considered
Responsibilities
- Mentor, coach, and train support specialists to improve performance and growth
- Act as the primary escalation point for complex, high-priority customer technical issues
- Monitor key support metrics to identify bottlenecks and improve processes
Qualifications
- 2+ years of experience in a technical leadership or senior role
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (preferred)
Required Skills
Keywords
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