Technical Support Specialist
About the Role
A company is looking for a Technical Support Representative to provide assistance to users of SketchUp's 3D modeling technology. Key Responsibilities Provide technical solutions and tutorials to help SketchUp users become more self-sufficient Resolve approximately 35 customer requests daily via email and phone to ensure high service levels Diagnose software issues, manage account entitlements, and troubleshoot extensions to support global design projects Required Qualifications 2+ years of experience in customer support in a solutions-oriented environment Bachelor's Degree or equivalent professional experience in a customer-facing technical role Proven technical proficiency with software troubleshooting and Google Suite Experience with customer support ticketing systems or remote diagnostic tools is a plus Familiarity with 3D modeling or related software is preferred
Responsibilities
- Provide technical solutions and tutorials to help SketchUp users become more self-sufficient
- Resolve ~35 customer requests daily via email and phone
- Diagnose software issues and troubleshoot extensions
Qualifications
- 2+ years in customer support
- Bachelor's Degree or equivalent
- Proven technical proficiency with software troubleshooting
Required Skills
Keywords
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