Technical Project Manager

Overview The Enterprise Services Project Manager’s role is to ensure our customers derive maximum value and utilization from the Tanium technology and services purchased so they renew, expand and become advocates for Tanium in the marketplace. The Project Manager will champion Tanium within the customer’s organization and champion the customer’s needs within Tanium. The primary goal is to ensure customers get the maximum value and utilization from our technology and services to drive renewal, expansion, and advocacy. The role complements the Sales and TAM teams on accounts in two ways: (1) identify and resolve short-term barriers to successful implementation/utilization of Tanium while communicating successes to sustain client progression and excitement; (2) create and deliver a proactive, long-term vision of value and retention for the customer. What You’ll Do Own the Customer Engagement Plan from which the Account Team will collaborate. Manage portions of the plan and ensure other groups effectively contribute. Build and maintain project plans to meet the customers’ goals, objectives, and timelines. Support TAM and Sales teams. Contribute to a collaborative customer roadmap for the months and years ahead. Own an evolving set of clearly articulated and documented use cases centered around business challenges and desired value propositions, including any defined ROI, efficiencies and business changes. Clearly articulate the proven value proposition/ROI model at relevant stages of the customer journey. Drive maximum integration of Tanium into business processes and controls to achieve the value proposition and efficiency goals. Understand and support the technical integration of Tanium into the customer’s tool chains, business processes, and operational workflows. Assist with strategically-focused Executive Business Reviews, alongside the TAM, Sales and Executive teams. Track and report the health of assigned accounts and, where appropriate, implement formal improvement plans. Assist with other account-level activities such as stakeholder mapping, maturity modeling, enhancement tracking, renewal and expansion tracking, and reporting. Where appropriate, ensure our customers are actively engaged with the wider Tanium business (e.g., Marketing, Product Management, or Executives). Assist with practice development opportunities to mature the CSM, Sales, and TAM functions. Contribute to documentation efforts, both internally and externally. Maintain a broad understanding of the Tanium solution and its capabilities. Provide purpose, motivation, and direction to fellow members of the Customer Account team. We’re Looking For Someone With Education BA/BS or equivalent experience required or equivalent years experience Experience 5+ years of experience in technical project management Relevant Project Management certifications are a plus Track record of project management for multi-million dollars and long implementations Network/Cyber operations, Service Management, Professional Services, Customer Success, or Consulting backgrounds preferred Technically astute. Able to understand large enterprise IT concepts and familiar with general networking, network architectures, and database concepts Consultative mindset combined with project-based execution Willingness to always go above and beyond for the customer About Tanium Tanium offers an endpoint management and security platform built for complex IT environments. Many of the world’s largest and most sophisticated organizations — including nearly half of the Fortune 100, top retailers and financial institutions — rely on Tanium to make confident decisions, operate efficiently, and remain resilient against disruption. Tanium has been named to top industry lists for innovation and workplace excellence. On a mission. Together. At Tanium, we are stewards of a culture that emphasizes collaboration, respect, and diversity. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. Benefits Each team member has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. #J-18808-Ljbffr