Technical Project Manager

Role Summary The Technical Project Manager (TPM) reports to the Technical Program Management Office and leads cross‑functional technology projects that deliver measurable business outcomes across Technology & Innovation (T&I). Job Description This role requires experience delivering ServiceNow implementations and will initially support the rollout of the ServiceNow platform. The TPM will play a key role in expanding Service Management capabilities across multiple departments, including Legal, Risk, Accounting, and other business functions. Beyond the initial implementation, this role will drive the continued evolution and adoption of technical service delivery initiatives, ensuring scalable, consistent and effective service management practices across the organization. The TPM partners closely with ITSM process owners, platform/product teams, and Service Delivery leadership. While ITSM strategy and platform ownership remain with their respective teams, the TPM ensures successful execution, alignment, and delivery of initiatives. Key Responsibilities ServiceNow Implementation & Expansion Lead delivery of ServiceNow implementations, coordinating across planning, design, configuration, testing, and go‑live phases. Translate service management processes into structured project plans, milestones, and deliverables. Coordinate build and configuration activities across platform, engineering, and vendor teams. Support onboarding of new departments and services into the ServiceNow platform, including Legal, Risk, Accounting and other business units. Drive expansion of Service Management capabilities beyond IT into enterprise workflows. Technical Service Adoption & Evolution Lead initiatives that drive adoption of technical services, tools, and service delivery capabilities across the organization. Support the evolution of service delivery models, ensuring alignment with business needs and operational scalability. Identify opportunities to standardise, improve and expand service management practices across teams. Project Delivery & Execution Lead end‑to‑end delivery of cross‑functional technology projects, ensuring alignment to scope, schedule, budget and outcomes. Proactively manage risks, issues and dependencies to ensure predictable delivery. Apply consistent project management practices across a portfolio of initiatives. Stakeholder Engagement & Alignment Partner with T&I teams and business stakeholders to define project scope, requirements and success criteria. Facilitate alignment across ITSM, Product, Infrastructure, Operations and business teams. Provide clear communication on project status, risks and outcomes. Service Transition & Operational Readiness Coordinate service transition for new or enhanced services, including support models, SLAs and knowledge transfer. Partner with Service Delivery teams (L1/L2) to align intake, triage, escalation and support workflows. Performance & Continuous Improvement Support tracking of SLAs, KPIs and adoption metrics to measure service performance and user experience. Analyse trends and identify opportunities to improve service delivery effectiveness. Drive continuous improvement through structured delivery practices and lessons learned. Vendor & Resource Coordination Coordinate internal resources and external partners to ensure successful delivery of project outcomes. Manage vendor performance, deliverables and escalations as needed. Skills & Capabilities ServiceNow & Service Management Experience Proven experience supporting or leading ServiceNow implementations or similar service management platforms. Understanding of IT service management concepts and their application across enterprise functions. Ability to coordinate Service Management expansion across multiple business domains (e.g. Legal, Risk, Finance). Project Leadership & Execution Strong experience leading cross‑functional technology projects with a focus on execution and delivery. Ability to manage scope, timelines, risks and dependencies in complex environments. Stakeholder Engagement & Communication Strong communication skills with the ability to engage technical and non‑technical stakeholders. Ability to drive alignment across diverse teams and functions. Technical Fluency Understanding of enterprise applications, SaaS platforms, integrations and cloud environments. Ability to work effectively with technical teams without requiring hands‑on configuration ownership. Change & Adoption Support Experience supporting organisational change, including communication, training and adoption of new tools and processes. Ability to drive adoption of service delivery capabilities across business and technical teams. Problem Solving & Adaptability Strong analytical and problem‑solving skills with the ability to anticipate and resolve issues. Adaptable across delivery methodologies (Agile, Waterfall, Hybrid). Qualifications Required Bachelor’s degree in Information Technology, Computer Science, Engineering, Project Management or a related field (or equivalent experience). 7+ years of experience leading cross‑functional technology projects in a Technical Project Manager or similar role. Experience delivering or supporting ServiceNow implementations or similar platforms. Proficiency in project management methodologies and tools (e.g. Agile, Waterfall, Jira, MS Project, Smartsheet). Strong understanding of enterprise business processes and workflows. Excellent communication, stakeholder management and coordination skills. Experience managing vendors and external partners. Preferred Experience expanding Service Management capabilities beyond IT into enterprise functions. Familiarity with ITIL concepts and service management practices. Experience working in environments with field or operations‑based teams. Project Management certification (PMP, PMI‑ACP, or CAPM). Work Conditions Hybrid role with remote work and periodic in‑person collaboration. Occasional domestic travel, including visits to job sites or regional offices. Why This Role This role offers the opportunity to lead the implementation and expansion of ServiceNow as a core enterprise platform while driving broader adoption of technical service delivery capabilities across the organization. It is ideal for a project manager who thrives in complex, cross‑functional environments and enjoys scaling impactful technology initiatives. About DPR Construction DPR Construction is a forward‑thinking, self‑performing general contractor specialising in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee‑owned company that has grown into a multi‑billion‑dollar family of companies with offices around the world. Working at DPR, you’ll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together—by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognised as a great place to work by our talented teammates and leading news organisations such as U.S. News & World Report, Forbes, Fast Company and Newsweek. Explore our open opportunities at . #J-18808-Ljbffr