Supervisor
Parkhurst Dining
Erie, Pennsylvania, US
About the Role
Parkhurst Dining - - Responsibilities: Supervises team members in their area of responsibility; Consults with management to make changes as needed to improve services; Follows established Parkhurst and client policies and procedures; Communicates using Smile Plus skills and coaches team members on their use of the Smile Plus hospitality imperatives; Maintains presence in service areas to assess customer satisfaction levels and resolve problems
Responsibilities
- Supervises team members in their area of responsibility
- Communicates with management to implement changes to improve services
- Maintains presence in service areas to assess customer satisfaction and resolve problems
Required Skills
team leadership
customer service
policy adherence
coaching
problem resolution
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