Lead Shift Leader
Dunkin' Donuts
North Versailles, Pennsylvania, US
About the Role
Dunkin' Donuts - 1121 Lincoln Highway - Responsibilities: Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.; Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.; Support development of team members through effective cross training, deployment, and delegation of responsibilities.; Hold team members accountable for their behavior and performance, addressing concerns promptly.; Hold guests as highest priority and role model exceptional guest service.
Responsibilities
- Assist in recruitment, selection, and training of crew members and shift leaders
- Promote a team environment and provide coaching and feedback
- Hold team members accountable for behavior and performance
Qualifications
- Experience in coaching or supervising.
- Strong communication skills.
- Ability to train and develop staff.
Required Skills
coaching
training
staff development
customer service
team leadership
Keywords
leadership
shift leader
Dunkin'
customer service
team management
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