Sr Implementation Manager

This role is responsible for leading end-to-end implementation projects for mid-sized clients, ensuring seamless onboarding and high-quality delivery of complex benefits solutions. You will act as a trusted advisor throughout the implementation lifecycle, translating client needs into structured, scalable plan designs and technical configurations. Operating in a fast-paced and often ambiguous environment, you will coordinate multiple stakeholders while maintaining strong project governance and execution discipline. The position requires a balance of consultative client engagement, technical coordination, and hands-on project management. You will play a key role in ensuring successful deployments while continuously improving tools, processes, and standards across the implementation function. This is a high-impact role for someone who thrives in client-facing environments and enjoys building structure in complex, evolving projects.

Accountabilities:

• Lead end-to-end implementation projects for mid-sized clients, from initiation through delivery, ensuring alignment on scope, timelines, and success criteria.
• Translate client requirements into tailored plan designs, technical configurations, and documented implementation blueprints.
• Coordinate cross-functional stakeholders including internal teams, clients, brokers, Third Party Administrators, and external partners to ensure seamless execution.
• Build and maintain detailed project plans, manage critical paths, track dependencies, and proactively identify and mitigate risks or scope changes.
• Serve as the primary client advocate during implementation, providing clear updates, risk assessments, and executive summaries to stakeholders.
• Facilitate system configuration, data gathering, communications planning, and delivery of training sessions and product demonstrations.
• Support continuous improvement by contributing to standardization of tools, documentation, training materials, and internal processes.

Requirements:

• 3+ years of client service experience within the benefits or healthcare industry.
• 1+ year of experience in project management or special projects, including planning, tracking, and delivery.
• Bachelor's degree or equivalent professional experience.
• Hands-on experience with project management tools such as Workfront or Monday.com.
• Strong client-facing experience with the ability to manage expectations and communicate effectively at all levels.
• Proven ability to manage multiple priorities in fast-paced, high-pressure environments.
• Strong organizational skills with high attention to detail and problem-solving capability.
• Excellent written and verbal communication skills with the ability to influence and guide clients.
• Ability to build strong working relationships and collaborate across diverse teams and stakeholders.
• Self-motivated, adaptable, and comfortable working independently in a remote environment.

Benefits:

• Salary range between $60,000 and $78,500 per year.
• Performance-based incentives in addition to base compensation.
• Medical, dental, and vision insurance coverage.
• Health Savings Account (HSA) contributions and matching.
• Dependent care Flexible Spending Account (FSA) match.
• Uncapped paid time off and paid parental leave.
• 401(k) retirement plan with employer matching.
• Wellness, gym, and fitness reimbursement programs.
• Education support including tuition assistance and ongoing learning opportunities.
• Financial literacy programs for personal and healthcare planning.
• Remote work flexibility with structured onboarding and in-person training sessions.