Sr. Customer Assistance Representative - Muskegon
Enterprise
Muskegon, Michigan, US
About the Role
Enterprise - - Responsibilities: Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors; Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned; Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone; Process returns, check-ins and exit kiosk transactions; Perform miscellaneous and backup duties job-related duties as assigned
Responsibilities
- Take incoming calls and provide information and resolution
- Process returns, check-ins and exit kiosk transactions
- Manage outbound calls for callbacks and miscellaneous calls
Qualifications
- Minimum high school diploma or equivalent
- Prior customer service experience preferred
- Strong communication skills
Required Skills
customer service
call handling
data entry
problem solving
multitasking
Keywords
customer service
reservations
rental car
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