Shift Manager
Long John Silver's
Clarksville, Indiana, US
About the Role
Long John Silver's - 757 East Lewis and Clark Parkway - Responsibilities: Guarantees 100% satisfaction for every LJS guest.; Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.; Inspires and motivates crew members and restaurant management to exceed performance expectations.; Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.; Ensures optimal staffing levels to consistently meet guest service needs.
Responsibilities
- Lead and supervise restaurant team to ensure guest satisfaction
- Resolve customer concerns and deliver high service standards
- Manage staffing and motivate crew to meet performance goals
Qualifications
- Experience or ability to manage a restaurant crew
- Strong customer service and leadership skills
- Ability to handle customer complaints effectively
Required Skills
customer service
leadership
staff management
problem solving
communication
Keywords
Shift Manager
leadership
restaurant operations
guest satisfaction
staff scheduling
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