Shift Leader
Insomnia Cookies
Durham, New Hampshire, US
About the Role
Insomnia Cookies - 9 Madbury Road - Responsibilities: Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries; Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members; Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team; Support and work alongside the Cookie Crew; Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
Responsibilities
- Lead daily shift operations
- Supervise team and delegate tasks
- Ensure food safety and customer service
Qualifications
- high school diploma or equivalent
- experience in retail/food service preferred
- ability to train staff
Required Skills
customer service
leadership
food safety
training
communication
Keywords
Shift Leader
customer service
food safety
team leadership
bakery
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