Senior Integration Specialist

The senior integration specialist is responsible for operational stabilization and sustained adoption following property integrations. This role works directly with assigned properties to complete outstanding integration and onboarding activities and ensures daily operations align with Avenue5 standards and client expectations.

Serve as the primary point of contact during assigned integration and stabilization periods, supporting property teams and leadership

Drive completion of integration, onboarding, and operational tasks to ensure timely and sustainable stabilization

Partner with operations and portfolio services leaders to support client expectations, property management agreements, and Avenue5 standards

Identify operational gaps, risks, or compliance concerns and escalate as needed

Provide hands-on support for day-to-day property operations, including leasing, collections, marketing, reporting, and basic system and financial processes

Support due diligence inspections, integrations, and non-integrating property assignments as needed

Facilitate property technology setup and system stabilization, including computers, email, phone/voicemail, and property platforms

Provide onboarding, training, coaching, and performance support for new or transitioning associates

Introduce Avenue5 policies, procedures, culture, and systems to new properties and associates

Communicate clearly and professionally with property teams, operations leadership, and clients

Prepare concise documentation and reporting on completed tasks, outstanding items, and operational risks

Perform other duties as assigned

High school diploma required. Bachelor's degree preferred.

Four or more years of property management experience required

Three or more years of direct experience as an assistant property manager, property manager, or district/regional manager

CAM certification preferred

Prior experience with Yardi Voyager, RentCaf, RealPage, OneSite, or equivalent property management systems preferred

Prior experience with Salesforce preferred

Thorough understanding of local, state, and federal Fair Housing laws

Maintain a consistently professional demeanor and appearance

Ability to work independently with minimal supervision and prioritize effectively in a fast-paced, high-urgency environment

Exercise sound judgment, make timely decisions, and adapt to ambiguity and evolving property needs

Strong interpersonal, written, and verbal communication skills with the ability to engage effectively with residents, clients, and all levels of leadership

Proven organizational, time management, and problem-solving skills

Demonstrated ability to coach, mentor, and support associates with varying levels of experience

Ability to manage stress and professionally de-escalate challenging situations

Sensitivity to confidential information and adherence to company policies and safety requirements

Intermediate proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel

Ability to read, write, and communicate effectively in English

Valid driver's license, clean driving record, and current auto insurance required

Ability to successfully complete and pass the Avenue5 Fair Housing, Preventing Discrimination and Harassment training, and other courses if assigned

Travel-based position with variable schedules, including evenings, weekends, and holidays as needed

Extensive travel required (75% to 90%), including overnight and extended stays

On-call support may be required during staffing and operational gaps

Exposure to an environment typically found in an office building

Frequent exposure to airports, airplanes, rental cars, hotels, etc.

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include, but are not limited to:

Ability to lift, push, and pull up to 25 pounds

Must be able to observe and detect signs of emergency through visual and/or auditory cues

Must be able to remain stationary, move around, reach, and position oneself as needed for extended periods of time

Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly

Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound

Visual requirements, including color, depth perception, and field vision

Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct

Ability to tolerate stressful situations

Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.