Senior Field Support Technician

MANTECH seeks a motivated, career and customer-oriented Senior Field Support Technician to join our team in Doral, FL.

Responsibilities include but are not limited to:

• The Field Support Technician provides advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution
• They diagnose and resolve challenging hardware and software issues, install and configure complex equipment, and provide expert technical assistance to end users and Junior Technicians
• They lead onsite maintenance, upgrades, and troubleshooting efforts, ensuring minimal disruption to client operations
• They communicate effectively with clients, explaining complex technical concepts clearly and concisely
• They develop and maintain knowledgebase articles and training materials, contributing to the team’s knowledgebase and improving support efficiency
• They also mentor Junior Technicians, providing guidance and support in their professional development
• The Field Support Technician III provides direction and mentorship to subordinate staff

Minimum Qualifications:

• HS diploma; a candidate holding a relevant Bachelors degree may be granted 2 years’ experience credit for education.
• 7+ years of relevant experience with 5+ years of position relevant experience.
• Demonstrated experience troubleshooting complex hardware and software issues, including network troubleshooting and configuration.
• Experience with cybersecurity tools and best practices.
• Experience with end-user device support (desktops, laptops, mobile devices).
• Must obtain at least one of the following certifications within months of starting: CCNA, CompTIA A+, Network+, AZ 104, MD 102 (equivalent, relevant vendor-specific certifications also considered e.g., Microsoft, Cisco).
• Most posses DOD 8570.01 IAT Level II Certification such as Security+.

Desired Qualifications:

• Bachelor’s degree in information technology, computer science, or a related field.
• Experience working in a managed services environment.
• Experience with cloud technologies (e.g., AWS, Azure).
• Experience with scripting and automation tools.
• Experience with advanced cybersecurity incident response and server administration and virtualization.
• Advanced vendor-specific certifications (e.g., MCSE, CCNP), CISSP or other advanced security certifications, ITIL Practitioner (or higher), and Project Management certifications.
• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements:

• Must have an active TS/SCI clearance.

Physical Requirements:

• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
• Required Travel up to 50%