Salon Customer Experience Specialist - Valley Mall
J. C. Penney
Hagerstown, Maryland, US
About the Role
J. C. Penney - - Responsibilities: Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions; Achieves or exceeds individual retail sales goals and contribute to overall salon sales targets; Educates guests on the benefits and usage of products to support their at-home care routine; Ensures front desk operations run smoothly, including accurate scheduling, guest check in and out and payment processing; Upholds a high standard of hospitality and collaborates with stylists, managers, and fellow Customer Experience Specialists
Responsibilities
- Proactively recommends retail products based on guests' needs
- Upholds a high standard of hospitality and collaborates with stylists, managers, and fellow Customer Experience Specialists
- Ensures front desk operations run smoothly, including accurate scheduling, guest check in and out and payment processing
Qualifications
- Experience in retail or salon environment preferred
- Strong communication and customer service skills
- Ability to meet sales goals
Required Skills
retail sales
customer service
hospitality
front desk operations
payment processing
Keywords
retail
salon
customer experience
front desk
sales
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