Sales Floor Supervisor - Queens Center
J. C. Penney
New York City (Queens), New York, US
About the Role
J. C. Penney - - Responsibilities: Direct customer service and sales activities in store; resolve customer issues and concerns.; Manage merchandise standards through Put to Fixture, SET, and Visual process execution; maintain high merchandise presentation standards.; Lead planning and execution of all merchandise and visual elements in the store, including pricing and signing processes.; Train, mentor, and coach all associates; oversee omnichannel processes (Ship from Store, Buy Online Pick Up In Store, Curbside Pickup).; Drive profitable sales growth in specialty businesses (Fine Jewelry, Mattress, Window) and identify sell-through opportunities; oversee associated training and processes.
Responsibilities
- Direct customer service and sales activities in store; resolve customer issues and concerns.
- Train, mentor, and coach all associates; oversee omnichannel processes.
Qualifications
- Experience in retail supervisory roles
- Strong leadership and mentoring skills
- Knowledge of omnichannel retail processes
Required Skills
customer service
sales leadership
merchandise presentation
training and coaching
omnichannel processes
Keywords
retail
supervisor
sales
store operations
omnichannel
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