Rolex Ambassador - Bellagio
MGM Resorts
Las Vegas, Nevada, US
About the Role
MGM Resorts - - Responsibilities: Provide exceptional guest service by welcoming all customers and creating memorable WOW moments.; Own the full guest journey by building strong relationships and driving retention and repeat business.; Log customer information, purchases, and communications in the CRM and follow up with guests per management cadence.; Travel or host clients for events while representing the Rolex brand with expertise.; Adhere to service standards, in-store protocols, and appearance guidelines including Rolex attire.
Responsibilities
- Provide exceptional guest service to guests and drive retention.
- Log customer information and follow up with guests.
Qualifications
- Experience in luxury hospitality or customer service preferred.
- CRM experience or familiarity with guest databases preferred.
- Strong communication and relationship-building skills
Required Skills
customer service
CRM
event hosting
luxury brand experience
communication
Interested in this role?
Apply now and take the next step in your career.