Retention Restaurant Support Specialist
About the Role
A company is looking for a Retention Restaurant Support Specialist, SaaS Sales - (Remote - US). Key Responsibilities Provide exceptional and timely inbound customer support via phone and email Consult and educate customers to address their business needs and retain their business Become an expert in the Yelp Restaurant SaaS product suite and adapt recommendations to client needs Required Qualifications Bachelor's Degree or 3+ years of relevant client-facing experience Availability to work weekends and holidays between 6AM-8PM PST Preferred experience in SaaS, sales, client retention, support, or customer success Ability to handle challenging conversations in a professional, solutions-oriented manner Willingness to learn and grow in a fast-paced, high-growth environment
Responsibilities
- Provide inbound customer support via phone and email
- Educate customers to address needs and retain business
- Become expert in Yelp Restaurant SaaS product suite
Qualifications
- Bachelor's Degree or 3+ years of client-facing experience
- Experience in SaaS, sales, client retention, support, or customer success
- Ability to handle challenging conversations
Required Skills
Keywords
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