Payments Escalation Specialist: Ai-driven Support (hybrid)
Russell Tobin
Austin, Texas, US
About the Role
A leading global company in Austin is seeking a Support Specialist II to be the primary escalation point for complex payments issues. The role involves collaborating with Product and Engineering teams to resolve challenging customer cases and improve automatic support through AI. Candidates need at least 3 years in customer support and strong analytical skills. The position offers hybrid work flexibility and comprehensive benefits including healthcare, 401(k), and employee discounts. #J-18808-Ljbffr
Qualifications
- 3+ years in customer support
- analytical skills
Required Skills
customer support
AI-driven problem solving
payments issues
cross-functional collaboration
data analysis
Keywords
payments
escalation
support
AI
hybrid
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
3 days ago
Location
Austin, Texas, US
Job Type
Full-time
Work Mode
Hybrid
Experience
3+ years
Category
Customer support and success, Payments support, Escalation and ai driven automation
About the Company
Russell Tobin
staffing & recruiting
New York, United States
900 employees
5M
Similar Jobs
S
Customer Support Specialist (pleasant Prairie)
Staples
Pleasant Prairie, Wisconsin
Customer Support Specialist, Spendcustomer Supportremote (washington, Us)
Rippling
Los Angeles, California
I
Associate Software Support Analyst
INIT Innovations in Transportation,
Chesapeake, Virginia
S
Hybrid Customer Support Analyst - Client Success & Ops
SS&C Technologies
Nashville, Tennessee
V
Retention Restaurant Support Specialist
Virtual Vocations
United States, United States
F
Customer Support Specialist - Gl/ap (public Sector Saas)
FundView
Lubbock, Texas