Retail Service Specialist
O'Reilly Automotive
Debary, Florida, US
About the Role
O'Reilly Automotive - - Responsibilities: Lead store team in providing excellent customer service to retail and professional customers; Supervise showroom customer service programs and ensure team execution; Ensure telephone is answered according to company policy; Process buy online/ship to store, hub and store to store transfers, and DC add orders; Handle retail customer returns and exchanges and issue refunds accurately
Responsibilities
- Lead store team in providing excellent customer service to retail and professional customers
- Supervise showroom customer service programs and ensure team execution
- Process buy online/ship to store, hub and store to store transfers, and DC add orders
Qualifications
- Retail customer service experience
- Supervisory experience
- Knowledge of POS and returns/refunds processes
Required Skills
customer service
team leadership
store operations
order processing
returns and refunds
Keywords
retail
customer service
leadership
store operations
O'Reilly Auto Parts
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