Retail Customer Service Supervisor
PetSmart,
Uniontown, Pennsylvania, US
About the Role
PetSmart, Inc. - - Responsibilities: Facilitates the associate experience and supports associate development.; Leads and directs associates when acting as the Leader on Duty.; Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.; Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.; Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Responsibilities
- Lead and direct store associates as needed
- Coordinate store events and partnerships
- Provide customer service and resolve pet parent concerns
Qualifications
- Minimum 1 year supervisory experience
- Strong communication skills
- POS/cash handling experience
Required Skills
customer service
supervisory
POS cash handling
store operations
communication
Keywords
retail
supervisor
customer service
POS
leadership
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