Retail Service Specialist
O'Reilly Automotive
Castroville, Texas, US
About the Role
O'Reilly Automotive - - Responsibilities: Lead store team members in providing excellent customer service to retail and professional customers; Supervise the customer service levels on the retail showroom including team member execution on customer service programs; Ensure telephone is answered according to company policy; Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner; Perform all store opening/closing duties, including day end procedures and securing money/deposits
Responsibilities
- Lead retail team members to deliver customer service
- Supervise customer service levels in showroom
- Process store operations and orders
Qualifications
- Experience in customer service or retail supervision
- Knowledge of store operations and money handling
- Excellent communication skills
Required Skills
Customer service
team supervision
retail operations
phone etiquette
cash handling
Keywords
retail
customer service
store operations
leadership
O'Reilly Auto Parts
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