Retail Service Specialist-2
O'Reilly Automotive
Columbia, Tennessee, US
About the Role
O'Reilly Automotive - - Responsibilities: Lead store team members in providing excellent customer service to retail and professional customers; Supervise the customer service levels on the retail showroom to include team member execution on customer service programs; Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner; Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately; Perform all store opening/closing duties, including day end procedures, securing money/deposits, and securing the building
Responsibilities
- Lead store team members in customer service
- Supervise customer service levels in showroom
- Process buy online/ship to store and transfers
Qualifications
- experience in retail/customer service
- leadership/supervisory experience
- ability to manage store opening/closing and deposits
Required Skills
customer service
team leadership
store operations
cash handling
loss prevention
Keywords
retail
service
leadership
operations
store
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