Remote Tier 2 Student Support Advisor
Cengage Group
Atlanta, Georgia, US
About the Role
Cengage Group is seeking a Tier 2 Student Advisor in Atlanta, Georgia. This role involves providing high-quality customer support in a fast-paced call center environment. Key responsibilities include managing customer cases, ensuring exceptional service, and effectively resolving issues. Candidates should possess strong communication skills, empathy, and experience in customer service, preferably for 1-2 years. Competitive compensation ranges from $19.00 to $22.00 USD based on qualifications. #J-18808-Ljbffr
Responsibilities
- Manage customer cases
- Provide high-quality customer support
- Resolve issues in a call center environment
Qualifications
- 1-2 years customer service experience
- strong communication skills
- empathy
Required Skills
customer service
communication
empathy
case management
problem solving
Keywords
remote
tier 2
student support
advisor
call center
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Job Overview
Date Posted
2 days ago
Location
Atlanta, Georgia, US
Job Type
Full-time
Work Mode
Onsite
Salary
$19 - $22
Experience
2-5 years
Category
Customer support service, Technical support, Student services
About the Company
Cengage Group
e-learning
Boston, United States
4400 employees
1.5B