Remote It Service Operations Lead - Servicenow & Itsm
Ralliant
Salem, Oregon, US
About the Role
A technology services company seeks an IT Service Operations Lead responsible for leading ITSM processes and driving operational excellence. This remote or hybrid role requires a Bachelor’s degree and over 4 years of experience with ServiceNow. Key responsibilities include incident management, optimizing ITSM workflows, and defining metrics to improve service outcomes. Ideal candidates possess strong analytical skills and exceptional communication abilities, allowing them to collaborate effectively across teams. #J-18808-Ljbffr
Responsibilities
- Lead ITSM processes and drive operational excellence
- Define and optimize ITSM workflows
- Collaborate across teams to improve service outcomes
Qualifications
- Bachelor's degree
- 4+ years of ServiceNow experience
- Strong analytical and communication skills
Required Skills
ServiceNow
ITSM
incident management
metrics
process optimization
Keywords
ServiceNow
ITSM
IT service operations
incident management
metrics
Interested in this role?
Apply now and take the next step in your career.