Remote It Service Operations Lead - Servicenow & Itsm
Ralliant
Augusta, Maine, US
About the Role
A leading IT services company seeks an IT Service Operations Lead based in the U.S. This role requires a strong focus on driving operational excellence within IT service management processes. The candidate should have a Bachelor's degree in IT and 4+ years of hands-on experience with ServiceNow. Responsibilities include optimizing workflows, leading incident management, and collaborating with cross-functional teams. The position offers a hybrid work model with some travel. #J-18808-Ljbffr
Responsibilities
- Lead IT service operations and incident management
- Optimize ITSM workflows and collaborate cross-functionally
- Drive operational excellence in ServiceNow implementations
Qualifications
- Bachelor's degree in IT
- 4+ years hands-on ServiceNow experience
- ITIL/ITSM knowledge
Required Skills
ServiceNow
ITIL/ITSM
incident management
process optimization
cross-functional collaboration
Keywords
ServiceNow
ITSM
IT operations
incident management
ITIL
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Job Overview
Date Posted
6 days ago
Location
Augusta, Maine, US
Job Type
Full-time
Work Mode
Hybrid
Experience
4+ years
Category
Software technology, It operations, Servicenow administration
About the Company
R
Ralliant
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