Remote Help Desk Supervisor - Lead, Train & Support
GovCIO
Carson City, Nevada, US
About the Role
GovCIO is seeking a remote RES Help Desk Supervisor to oversee Help Desk Engineers, ensuring smooth operations for Veteran Affairs. The supervisor is expected to provide technical support, manage user training, and maintain documentation. A Bachelor's degree and 5-8 years of experience, including 2 years in a helpdesk role, are required. Proficiency in MS Office and knowledge of ServiceNow are preferred. The position offers a salary ranging from $67,000 to $80,000 annually and includes benefits such as corporate discounts and a flexible work environment. J-18808-Ljbffr
Responsibilities
- Oversee Help Desk Engineers
- Ensure smooth operations for Help Desk
- Provide technical support and training and maintain documentation
Qualifications
- Bachelor's degree
- 5-8 years experience
- 2 years helpdesk
Benefits
Flexible work environment
Required Skills
MS Office
ServiceNow
remote supervision
team leadership
technical support
Keywords
help desk
remote supervision
training
documentation
ServiceNow
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