Remote Help Desk Specialist Education Tech
The Achievement Network
Boston, Massachusetts, US
About the Role
A dedicated education nonprofit is searching for a Help Desk Associate to provide comprehensive support for internal staff and school partners. This role involves troubleshooting technical issues, gathering feedback, and ensuring reliable product functionality through testing. Ideal candidates will have strong communication and critical thinking skills, and prior experience in an educational setting is preferred. The organization offers competitive compensation and a comprehensive benefits package, fostering a collaborative work environment. #J-18808-Ljbffr
Responsibilities
- Provide technical support to internal staff and school partners
Required Skills
troubleshooting
issue resolution
communication
testing
educational setting experience
Keywords
help desk
education tech
remote
support
it
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