Network Operations, Lead Specialist

Qualifications Minimum of 5 years with High School Diploma Technical Expertise: Hands-on experience with Cisco, Juniper, F5, and Palo Alto networking equipment and software. Networking Knowledge: Strong understanding of routing, switching, firewalls, and load balancers. Tools & Monitoring: Familiarity with network monitoring and incident management tools. Availability: Ability to work rotating 12-hour shifts to provide 24x7 coverage. Soft Skills: Strong analytical and problem-solving skills. Ability to work under pressure and manage multiple priorities. Excellent communication and documentation skills. Team-oriented with a focus on collaboration and knowledge sharing. Customer-focused mindset with attention to service quality. Security Clearance: Must be able to obtain andmaintaina Department of Energy (DOE) security clearance. Certifications (Preferred): Cisco: CCNA, CCNP Juniper: JNCIA, JNCIS F5: F5 Certified BIG-IP Administrator Palo Alto: PCNSE (Palo Alto Networks Certified Network Security Engineer) Key Responsibilities Monitor Network Health Monitors critical network elements and applications using various network monitoring systems in a 7x24x365 Network Operations Center (NOC). Continuously monitor network availability, performance, and capacity using enterprise tools. Incident Response & Triage Perform initial diagnosis of network issues and determine appropriate resolution steps. Escalate complex issues to network engineers when necessary. Issue Resolution Resolve network-related problems within defined SLAs. After-Hours Support Provide incident management support during off-hours as part of a rotating schedule. Provisioning Requests Address backlog of network and VoIP provisioning requests when operational workload allows. Documentation & Reporting Maintain accurate records of incidents, resolutions, and provisioning activities. #J-18808-Ljbffr