Netops Noc

This position is responsible for network operation center (NOC) services, including technical support, planning, forecasting, designing, project management, installation, monitoring, and maintenance of the converged data/voice network.

Skills Required

• Assists in the technical support, problem resolution, planning, and management of the converged data/voice network that includes wired and wireless technologies.
• Interact with customers as the primary point of contact for the network operations team.
• Prioritize, triage, and assign tickets that have been routed to the network operations team for resolution.
• Monitors the network for unauthorized activities; maintains network security.
• Act as a primary interface with equipment vendors for resolving problems.
• Recognizes and identifies potential areas where existing policies and procedures require modification. Assists in the development of new policies and procedures as necessary.
• Participates in the procurement of RMA network equipment.
• Prepares and maintains technical documentation to guide network users and to assist with the ongoing operation, maintenance, and development of the network
• Ability to establish and maintain effective working relationships with co-workers, supervisors, vendors, and users is crucial.

Education Required

• Associate's degree in computer science, Information Technology, or a closely related field, and one (1) year of experience with wide and local area networks, including experience with common-carrier data networks.
• An equivalent combination of post-secondary education and job-related experience may substitute for the degree requirement on a year-for-year basis.

Preferred Education and/or Experience :

• Experience utilizing network management tools such as SolarWinds and Service Now.
• CCNA

Additional Information

• May require onsite support for meeting or hands-on work, will primarily work from home. Must be willing to work overtime and rotating shifts as required.
• During changes and outages, the successful candidate will be expected to remain on shift.