Lead Analyst, Business Systems

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Your impact on our mission You will be part of a high-caliber team of Salesforce professionals, helping to support an ever-growing and innovative company. Given the GTM and CX applications that support teams across Zocdoc, you will collaborate with stakeholders across every department to ensure they have the right tools at hand to stay productive and successful. You’ll enjoy this role if you... Are user-centric - you prioritize user needs and experience in order to deliver maximum value Love solving complex problems using technology Don’t settle for the status quo, and are constantly in search of ways to optimize processes Thrive in a key role within a fast-paced, ever-evolving tech company Your day-to-day is... Acting as a strategic thought partner to stakeholders across the company, with a priority on an excellent user experience Lead end-to-end execution of strategic initiatives with limited guidance, ensuring alignment with organizational objectives Working with other analysts, solution architects, and system administrators to design and build scalable solutions Gathering and documenting requirements via user stories, process flows, and functional specifications Prioritizing business needs and establishing roadmaps for your assigned domains Managing and scoping inbound feature and enhancement requests from internal users You’ll be successful in this role if you have... 5+ years of experience working with GTM applications (Salesforce, Gong, Dialpad, Zoominfo, etc) 3+ years working with third-party applications as an application manager or product owner An entrepreneurial mindset - you’re ready to proactively identify opportunities for improvement and partner with internal teams to make them a reality A strong understanding of GTM processes Experience in documenting requirements, backlog management, and mapping current and future state business process flows Salesforce Administrator certifications Strong organizational, time management, and project management skills Benefits Flexible, hybrid work environment Unlimited PTO 100% paid employee health benefit options Employer funded 401(k) match Corporate wellness programs with Headspace and Peloton Sabbatical leave (for employees with 5+ years of service) Competitive parental leave Cell phone reimbursement Great Place to Work Certified Catered lunch everyday along with snacks Commuter Benefits Convenient Soho location Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity. Remote Base Salary Range $135,000—$170,000 USD Zocdoc is an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice #J-18808-Ljbffr