Journeyman Pc Technician
About the Role
Job Responsibilities:
PC Technicians monitor and respond to software problems utilizing software testing, tools, and techniques. Interfaces with various support service groups to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Applies basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment, and network management software. Log, validate and diagnose customer issues, on the full range of applications used on the customer site.
Typical Duties Include:
Provides the customer with a solution through information gathering, analytical trouble shooting and problem research, or escalates the ticket to the appropriate resolution group.
Escalates calls to agreed service levels.
Installs, configures, and maintains desktop and laptop PCs and peripherals such as printers.
Installs and configures application and operating system software and upgrades.
Troubleshoots and repairs hardware and network connectivity issues.
Removes old equipment and performs data migration to new machines.
Minimum Qualifications:
Bachelor’s Degree in a STEM field and 3-5 years of relevant experience.
Current DoD 8570 IAT Level II security certification (e.g., Security+ ce).
Must be a U.S. Citizen.
Must have and be capable of maintaining a U.S. Department of Defense (DoD) Top Secret with eligibility for additional Caveats security clearance.
Required Skills
Keywords
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