It Service Management Manager
About the Role
A company is looking for an Information Technology Service Management Manager to lead their Service Management Technologies Team. Key Responsibilities Manage daily operations and enhancements of the core ITSM platform and associated applications Define and execute the roadmap for new ITSM platform capabilities while managing a team of application administrators and developers Oversee external vendor relationships and ensure alignment with business objectives through stakeholder collaboration Required Qualifications Minimum of 5 years of IT leadership experience in Service Management Technology solutions Bachelor's degree in Information Systems, Computer Technology, or equivalent professional experience preferred Demonstrated deep technical expertise in IT Service Management (ITSM) platforms Strong leadership and people management skills with a focus on team development Solid understanding of ITIL, ITSM, and ITOM principles
Responsibilities
- Lead daily operations and enhancements of ITSM platform
- Manage roadmap for ITSM capabilities
- Oversee vendor relationships and stakeholder alignment
Qualifications
- 5+ years IT leadership in Service Management Technology
- Bachelor's degree in IS/CT or equivalent
- Deep technical ITSM platform expertise
Required Skills
Keywords
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