Remote Director, End-user Support & Service Desk
Daley and Associates
Boston, Massachusetts, US
About the Role
A large consulting firm is seeking a Service Desk Director focused on overseeing nationwide end-user support services. The role includes improving service delivery, managing performance metrics, and implementing automated solutions. Candidates should have extensive experience in leading support teams and a strong technical background in desktop environments. This position offers competitive compensation, comprehensive benefits, and flexible work options, including remote arrangements. #J-18808-Ljbffr
Responsibilities
- oversee nationwide end-user support services
- improve service delivery
- manage performance metrics
Qualifications
- experience leading support teams
- strong technical background in desktop environments
- remote arrangements
Required Skills
service desk
end-user support
team leadership
metrics management
automation
Keywords
remote
director
service desk
end-user
support
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
3 days ago
Location
Boston, Massachusetts, US
Job Type
Full-time
Category
Software technology, It service management, End user support
About the Company
D
Daley and Associates
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