It Operations Specialist

We're looking for a hands-on IT Operations Specialist to support our Technical Operations (TechOps) function within a real-time Fusion Center environment in Scottsdale, AZ. The ideal candidate combines strong analytical and documentation skills with practical experience in systems, networking, and operations workflows. This role is fully on-site in a secure facility and plays a key part in capturing and improving the technical backbone of live operations.

• Shadowing and documenting live operational workflows, dependencies, and system interactions
• Mapping technical processes and identifying bottlenecks or inefficiencies
• Coordinating with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows
• Drafting clear process documentation and improvement recommendations
• Communicating findings to both technical and non-technical stakeholders

• Strong technical documentation and analytical capability
• Excellent communication and interpersonal skills
• Prior hands-on experience in at least two of the following:
  • Windows workstation support
  • Real-time operations or command-center environments
  • TCP/IP networking or systems administration
  • Web application or infrastructure troubleshooting

• Experience in NOC/SOC/Operations Center or equivalent 24x7 support environment
• Familiarity with monitoring tools, cloud diagnostics, or automation platforms
• Comfortable collaborating with DevOps / Infrastructure teams
• 5+ years of relevant technical experience

• On-site role in Scottsdale, AZ (secure facility; background check required)
• Fast-paced, mission-critical operations center supporting real-time systems

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching. IND123