It|it - Analyst Ii - Operations

Client Job Description: 1+ years general business analysis experience *3-6 months business analysis experience in a Salesforce environment

Proficiency: Perform independent analysis, research and find resolution of business problems

Expectations from this role:

• Work independently with cross functional teams to gather and analyse information and recommend solutions
• Perform research and study of specific work problems and procedures related to UST clients or internal stakeholders and enable solutions
• Document findings of study and prepare recommendations for implementation of the new systems, procedures, or organizational changes
• Perform research and study of specific work problems and procedures related to UST clients or internal stakeholders and provide solution recommendations to managers
• Independently direct the implementation of small projects
• Develop and maintain performance reports and consult with management about format, distribution, and purpose
• Recognize and maintain confidential information
• Mentor team to achieve defined goals

Typical performance measures:

• # of Project implementations
• Quality of research and analysis
• # of solutions implemented
• # of new systems or processes implemented
• Accuracy of reporting and MIS

Performance Areas:

• Operations Collect and analyze information on specific business problems or procedures, recommend and develop solutions, as required
• Review management reports and make specific suggestions, recommendations actions based on the report
• Project/ Schedule Management Plan and manage multiple small projects/ modules as defined within UST
• Identify risks and mitigation strategies and implement the same to manage simple, small projects/ modules
• Identify options to Fast track the schedule and plan to implement the same
• Estimate the work, plan and track the activities closely and report the progress on a regular basis
• Team Management Provide feedback and enable the team to perform independently and grow

Skill Examples:

• Strong analytical and problem solving skills
• Must be a self-starter and quick learner
• Ability to work in a team environment
• Strong written and oral communication skills
• Ability to handle pressure and setbacks
• Adaptability
• Ability to meet deadlines and manage multiple priorities

Knowledge Examples:

• PMP certification or UST internal equivalent certification
• Good understanding of IT industry
• Experience with MS Word, Excel, PowerPoint and MS Visio. MS Project

Additional Skills: Salesforce, Salesforce Admin, Business Analysis, Quality Assurance