It Helpdesk Apprentice
About the Role
A company is looking for an Apprentice - IT Helpdesk Remote Support. Key Responsibilities Provide technical support and assistance for assigned business unit Streamline business processes and document inefficiencies for improvement Assist customers with remote support via phone and chat, resolving help requests Required Qualifications Working towards a Bachelor's degree in Computer Science, Information Systems, or a related field preferred Previous experience in troubleshooting hardware and software issues Proficiency with Microsoft Office and standard office technologies Ability to provide consistent and exceptional customer service Reliability to adhere to scheduled hours and IT security policies
Responsibilities
- Provide technical support and assistance for assigned business unit
- Assist customers with remote support via phone and chat, resolving help requests
- Streamline business processes and document inefficiencies for improvement
Qualifications
- Working towards a Bachelor's degree in Computer Science, Information Systems, or a related field preferred
- Previous experience in troubleshooting hardware and software issues
- Proficiency with Microsoft Office and standard office technologies
Required Skills
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