Implementation Project Manager

Target Salary: $100,000 (commensurate with experience and skills) + Bonus Work Location: Hybrid (Denver, CO) | Report to Head of Project Management Office (PMO) Are you ready to be a part of something BIG and GROUNDBREAKING? At Covered, we are focused on building the future of insurance. Joining Covered Insurance means stepping into a FAST-PACED, INNOVATIVE environment where you can help to REDEFINE the future of insurance. Unlike traditional firms, we leverage cutting-edge APIs, pre-built UI components, and a full-service licensed stack to create smarter, more customer‑centric solutions. Who Is Covered? Covered, a best‑in‑class B2B2C embedded insurance marketplace, intends to make insurance easy to understand and painless to purchase. We believe the independent agent is increasingly important, and technology should be built to empower the agent and deliver delightful digital experiences to the customer. By partnering with lenders, financial institutions, and fintech companies, we deliver our personalized embedded insurance marketplace to their customers. About This Role Covered Insurance is seeking an experienced Implementation Project Manager to lead customer and vendor implementation projects across our customer network. This role is customer‑facing, managing the full implementation lifecycle from project kickoff through launch and post‑go‑live support ensuring seamless integration, exceptional client experience, and successful outcomes. The ideal candidate is a proactive communicator and relationship builder, adept at balancing multiple customer engagements, coordinating internal resources, and maintaining accountability across teams and deliverables. About You And Your Experience Bachelor’s Degree in a related field or Associate Degree with CAPM certification. 3+ years of experience managing customer‑facing implementation or project management work in SaaS, Insurtech, Fintech, or technology‑enabled services. Strong client management and presentation skills, with proven experience leading cross‑functional projects. Excellent leadership and communication abilities with a customer‑first mindset. Proficient in project management tools Demonstrated ability to manage multiple concurrent projects with varying complexity. Experience working directly with external vendors and enterprise clients. Strong problem‑solving, time management, and prioritization skills. Self‑starter with a passion for improving systems, communication, and implementation success. Additional Desired Qualifications: PMP certification Digital Insurance Implementation experience Demonstrated success leading partner or customer onboarding implementations. Familiarity with CRM systems and workflow automation tools Benefits Culture: work with passionate, innovative professionals who love what they do. Learn from the best, work with the best! Medical, Dental, and Vision Insurance to keep you healthy and covered. FSA and HSA for added financial flexibility. Life Insurance, AD&D, STD, and LTD to protect you and your loved ones. 401(k) Retirement Savings Plan to help you build a secure future. Casual Time Off Policy: take the time you need to recharge. 13 Paid Holidays per year to celebrate and relax. Role Accountabilities Include, But Are Not Limited To: Lead customer and vendor implementation projects with end‑to‑end ownership of timelines, deliverables, and stakeholder expectations. Serve as the primary customer‑facing project contact, facilitating meetings, providing regular updates, and managing communications between customers, vendors, and internal teams. Develop and manage detailed implementation plans, ensuring successful integration of technical, operational, and business components. Partner closely with internal Product, Technology, Operations, and Partner Success teams to ensure client readiness and alignment. Monitor project progress, proactively identify risks, and develop mitigation strategies. Maintain accurate documentation, status reporting and post‑launch evaluation metrics. Drive continuous process improvements across implementation workflows to improve speed, efficiency, and customer satisfaction. Represent the Implementation function in customer‑facing discussions, providing thought leadership and best practices for integration and adoption. Ability to perform operational project management for internal organization‑wide initiatives as needed. Contribute to internal process improvements, knowledge sharing, and tool standardization. Other duties as assigned. Essential Role Requirements Must be able to be perform responsibilities with or without reasonable accommodation Physical Demands Work Environment: Denver, CO HQ Must be able to sit for extended periods Ability to work on the computer & use virtual communication tools Effective listening & communication skills required Proficient in English speaking & writing Some travel may be required Disclaimer This job description aims to provide essential information about the scope of this position and the nature and level of work performed by individuals occupying it. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with this position. As with everything in life, circumstances change. The tasks, accountabilities, and experience requirements may be altered, added to, removed, amended, deleted, and modified at any time by management with or without prior notice. We are committed to maintaining a workplace free from discrimination and harassment. We expect every team member to contribute to an environment where everyone feels included and respected. We are an equal‑opportunity employer and do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We make reasonable accommodations for the religious practices and any mental health or physical disability needs of applicants and employees. Employment decisions, including hiring decisions, are based on performance and experience. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications. #J-18808-Ljbffr