Hybrid It Production Support Mainframe Operations (24/7)
Nexlogica
Downey, California, US
About the Role
A technology services company is seeking an IT Production Support Assistant in Downey, CA. This role involves supporting production applications in a mainframe environment, managing incident tickets, and working in a hybrid telework/office setting. Candidates should have at least two years of experience with IBM mainframe operations and customer service skills. Flexible scheduling in a 24/7 coverage environment is required. #J-18808-Ljbffr
Responsibilities
- Provide production application support in mainframe environment
- Manage incident tickets
- Collaborate with customers to resolve issues
Qualifications
- 2+ years IBM mainframe operations
- customer service skills
- flexible 24/7 scheduling
Required Skills
mainframe operations
production support
incident management
customer service
hybrid work
Keywords
mainframe
production support
incident management
ITOPS
hybrid work
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