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Hybrid It Production Support Mainframe Operations (24/7)

Nexlogica Downey, California, US

About the Role

A technology services company is seeking an IT Production Support Assistant in Downey, CA. This role involves supporting production applications in a mainframe environment, managing incident tickets, and working in a hybrid telework/office setting. Candidates should have at least two years of experience with IBM mainframe operations and customer service skills. Flexible scheduling in a 24/7 coverage environment is required. #J-18808-Ljbffr

Responsibilities

  • Provide production application support in mainframe environment
  • Manage incident tickets
  • Collaborate with customers to resolve issues

Qualifications

  • 2+ years IBM mainframe operations
  • customer service skills
  • flexible 24/7 scheduling

Required Skills

mainframe operations production support incident management customer service hybrid work

Keywords

mainframe production support incident management ITOPS hybrid work

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