Guest Services Representative -delta Baltimore - Baltimore, Md
Greenwood Hospitality Group
Baltimore, Maryland, US
About the Role
Greenwood Hospitality Group - - Responsibilities: Greet and welcome guests upon arrival; Register guests into the computer, verifying reservation, address, and credit information; Promote preferred guest program and provide recognition and benefits to all current members; Accept payment for guests' accounts both at the time of registration and at checkout; maintain a house bank and report receipts daily; Promptly respond to and resolve guest complaints
Responsibilities
- Greet guests on arrival
- Register guests into computer and verify reservations
- Resolve guest complaints
Qualifications
- High school diploma or equivalent
Required Skills
customer service
problem solving
communication
cash handling
POS system
Keywords
hospitality
guest services
reception
front desk
customer experience
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