Guest Services Associate
ZMC Hotels
Oxford, Alabama, US
About the Role
ZMC Hotels - - Responsibilities: Check in guests during peak hours and ensure courteous service; Address guest concerns and ensure follow up; Assist in daily maintenance of room inventory to optimize revenue and guest satisfaction; Supervise bell staff to ensure efficient and friendly arrival and departures
Responsibilities
- Check in guests during peak hours and ensure courteous service
- Address guest concerns and ensure follow up
- Supervise bell staff to ensure efficient and friendly arrival and departures
Qualifications
- Experience in guest services or hospitality preferred
- Strong communication and problem-solving skills
- Ability to supervise staff and manage peak-time flow
Required Skills
customer service
communication
problem-solving
hotel operations
staff supervision
Keywords
guest services
hospitality
front desk
hotel operations
customer experience
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