Guest Service Agent - the Willard Intercontinental Washington
IHG Hotels & Resorts
Washington, Dc, US
About the Role
IHG Hotels & Resorts - 1401 Pennsylvania Avenue Northwest - Responsibilities: Answer calls within prescribed time frame, route call to its destination; Respond to in-house guest concerns or complaints and provide service recovery; Provide callers with local directions and general information; Notify management of malfunctioning telephone equipment or accessories; Promote teamwork and coordination with other departments
Responsibilities
- Answer calls and route to destination
- Address guest concerns and assist with service recovery
- Provide directions and information to callers
Required Skills
customer service
communication
problem solving
multitasking
telephone etiquette
Keywords
guest services
hotel front desk
concierge
hospitality
IHG
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