Guest Service Agent Starting at $18.26
Drury Hotels
Saint Charles, Missouri, US
About the Role
Drury Hotels - 380 Mulholland Drive - Responsibilities: Serve as the happy, helpful face of our hotel to guests entering and departing our front door; Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution; Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up; Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers; Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude
Responsibilities
- Check guests in/out
- Promote programs
- Resolve guest issues
Qualifications
- 2-3 years front desk experience
- excellent communication
- customer service skills
Benefits
Employee discounts
Paid time off
Required Skills
front desk
guest services
cash handling
problem resolution
hospitality
Keywords
hospitality
front desk
guest service
customer service
hotel
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