Guest Service Agent | Hotel Belvoir | Springfield, Va
PM Hotel Group
Springfield, Virginia, US
About the Role
PM Hotel Group - 6550 Loisdale Road - Responsibilities: Own the front desk area; Provide exceptional customer service and fulfill guest requests in a timely manner; Share knowledge of local restaurants, entertainment, and events with guests; Use computers, databases, and property management systems to manage the front desk operations; Interact with all hotel guests and team members in a polite and positive manner
Responsibilities
- Own the front desk area
- Provide exceptional customer service and fulfill guest requests
- Interact with guests and team members in a polite and positive manner
Qualifications
- Experience with front desk operations
- Knowledge of property management systems
- Ability to provide local recommendations
Required Skills
customer service
front desk operations
PMS experience
Keywords
guest service
hotel front desk
customer experience
PMS
local recommendations
Interested in this role?
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