Guest Relations Coordinator
Marriott Hotels
Bal Harbour, Florida, US
About the Role
Marriott Hotels - 9703 Collins Avenue - Responsibilities: Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.; Contact appropriate individual or department to resolve guest call, request, or problem.; Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Responsibilities
- Provide guest information and directions
- Resolve guest requests or issues
- Follow up for satisfaction
Qualifications
- High school diploma or equivalent if required
- Previous customer service experience preferred
- Strong communication skills
Required Skills
customer service
problem solving
communication
attention to detail
multitasking
Keywords
guest services
hospitality
reservations
customer support
concierge
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